Terms of Service

FLWR Club is operated by FC Logistics LLC, a California limited liability company based in San Diego. "We" and "us" mean FC Logistics LLC; "you" means the account holder. Recipients are the people you send gifts to; they are not parties to this agreement.

You must be 18 or older and provide accurate information. You are responsible for activity under your account and for the accuracy of every recipient address, phone number, and date you save. Keep your password private; tell us immediately at concierge@flwrclubsd.com if you believe your account has been accessed by someone else.

• Free Member: $0/month. No card required. Unlimited saved recipients and dates, reminders before each date, and manual gift ordering at standard prices.
• VIP Autopilot: $9.99/month. Everything in Free plus automatic dispatch on saved dates you enable, 15% off product subtotals, waived curation and premium wrapping fees, and duplicate card-note protection.
• Monthly Floral Club: $129/month. Everything in VIP plus one included fresh luxury floral delivery each billing month to a recipient you choose. The included delivery does not roll over if unused.

Membership prices are charged monthly in advance. Gift orders, delivery fees, applicable taxes, and courier fees are charged separately at the total shown to you before you confirm an order. We may change prices with at least 30 days' notice by email; changes never apply to a billing period you have already paid for.

Paid memberships renew automatically each month until cancelled. There is no minimum term, no commitment period, and no cancellation fee. Cancel at any time from Settings; your membership benefits continue through the end of the period you already paid for and then stop. We do not prorate partial months.

If a payment fails we may retry the charge and will pause automated dispatch until payment succeeds. Membership fees are non-refundable except where required by law, but we will make it right if a delivery we were responsible for fails. See section 6.

Payments are processed by our payment processor; we never store full card numbers. If you save a card for one-tap dispatch, you authorize us to charge that card off-session for orders you have scheduled or approved, including automated dispatches you enabled and SMS approvals you replied to.

Every charge: membership or order: appears on your statement as FC LOGISTICS LLC. We never include recipient names, occasions, product names, or the words "flowers" or "gift" in a statement descriptor or in the subject line of a notification.

• Windows. Floral and gift deliveries are fulfilled on the requested date where the network allows. Same-day floral orders generally require placement before 12:00 PM in the recipient's time zone. Courier treats (coffee, lunch) are on-demand and typically arrive in 30-60 minutes.
• Sundays and holidays. Many florists do not deliver on Sundays or major holidays. Dates that fall on a non-delivery day are automatically shifted to the closest prior delivery day so the gift arrives early rather than late.
• Substitution. Fresh flowers are seasonal. Our floral partners may substitute stems, containers, or colors of equal or greater value while preserving the style and price point you selected.
• Failed deliveries. If a delivery fails because of an incorrect or incomplete address, an unattended location, or a recipient who refuses it, we cannot guarantee a replacement or refund. If it fails because of us or our fulfillment partner, contact us within 7 days and we will re-send or refund that order.
• Automation is not a guarantee. Autopilot depends on the dates and settings you save and on partner availability. Review your saved dates; we are not liable for a missed occasion caused by inaccurate data, a paused or unpaid membership, or a declined card.

If you provide a mobile number and opt in, we send transactional messages: reminders before a saved date, approval requests, and delivery tracking. Message and data rates may apply; frequency varies with your saved dates. Reply STOP to any message to opt out and HELP for help. Opting out of SMS does not cancel your membership, but it does disable SMS approvals: automated dispatch will then rely on the settings already saved in your account.

You confirm that you have a legitimate personal relationship with each recipient and the right to provide their address and phone number for the purpose of sending a gift. You may not use FLWR Club to harass, stalk, threaten, or repeatedly contact someone who has asked you to stop, to send anything unlawful, or to resell our services. We may suspend or close accounts that do, and we honor recipient requests to be removed.

You keep ownership of the card notes you write. You grant us the limited right to transmit and print them for fulfillment. Notes are printed by third-party florists and couriers and are limited to 200 characters. We may decline to print content that is unlawful or that a fulfillment partner refuses.

Orders are fulfilled by independent partners: a national florist network for flowers and plants, a gifting platform for curated boxes and digital cards, and an on-demand courier network for local treats. They are not our employees. We remain your point of contact for anything that goes wrong.

The service is provided "as is." To the maximum extent permitted by law, our total liability for any claim relating to the service is limited to the greater of the amount you paid us in the 3 months before the claim or $100. We are not liable for indirect, incidental, or consequential damages, including damages arising from a missed occasion or from a gift's effect on a relationship.

We may update these terms; material changes will be announced by email or in the app before they take effect, and continuing to use FLWR Club after that means you accept them. You may close your account at any time from Settings. We may suspend or close an account that violates these terms. These terms are governed by the laws of the State of California, and disputes are resolved in the state or federal courts located in San Diego County, California.