Privacy Policy

• About you: first and last name, email address, mobile number, optional birthday, account settings, and your membership tier.
• About your recipients: the name, initials, or nickname you choose to store, relationship tag, delivery address, phone number when required for courier delivery, age group, interests, and preferences.
• Dates and orders: saved milestones, budget caps, autopilot settings, order history, delivery status, and the card notes you write.
• Payment data: handled by our payment processor. We store only a token, the card brand, and the last four digits. Never the full card number.
• Technical data: log and device information needed to keep the service running and secure.

To operate your account, remind you before a saved date, fulfill and deliver orders, process payments, send transactional email and SMS, prevent fraud and abuse, comply with law, and improve the service in aggregate. We do not use your data to build advertising profiles.

We send SMS only after you provide a mobile number and opt in. Messages are transactional: date reminders, approval requests, and delivery tracking. Reply STOP to stop all messages and HELP for help; message and data rates may apply. We honor STOP immediately and record the opt-out. Your mobile number is never sold, rented, or shared with third parties for their own marketing.

Recipient phone numbers are used for one purpose only: letting a courier or florist complete a delivery. We do not market to recipients.

Notification previews can be set to neutral logistics language so nothing revealing appears on a lock screen, and app lock can be enabled in Settings. Card statements always read FC LOGISTICS LLC with no recipient name or occasion. Each recipient profile is isolated to your account and is never visible to other members.

We share the minimum necessary with processors acting on our instructions:

• Our payment processor: for charges, refunds, and stored card tokens.
• Our floral network, gifting platform, and on-demand courier: recipient name, address, phone where required, and the card note, for the order being fulfilled.
• Our SMS and email providers: for the messages described above.
• Our cloud database and hosting provider: for storage and running the app.
• Law enforcement or regulators when legally required.

We do not sell or share personal information for cross-context behavioral advertising, and we never have.

Account, recipient, and date records are kept while your account is open. Order and payment records are kept for up to 7 years to satisfy tax and accounting obligations, in reduced form. SMS opt-out records are kept indefinitely so we do not message you again by mistake. Everything else is deleted or anonymized when you delete your account.

• Edit or delete any recipient, date, or note at any time in the app.
• Export a machine-readable copy of your account data from Settings → Data & account.
• Permanently delete your account and all recipients, dates, and saved settings from Settings → Data & account. Deletion cancels any active membership at the end of the paid period and cannot be undone.
• Opt out of SMS with STOP, or turn it off in Settings.
• California residents may request access, correction, deletion, and a statement of what we disclose, and may not be discriminated against for exercising those rights. Contact us to exercise any of them.

If someone has stored you as a recipient and you want your address and phone number removed from our systems, email concierge@flwrclubsd.com and we will remove the record and block future deliveries to you. We will not disclose who stored your details.

Data is encrypted in transit and at rest, access is scoped per account at the database level, and administrative access is limited and logged. No system is perfect. Tell us right away if you suspect a problem. FLWR Club is not intended for anyone under 18 and we do not knowingly collect data from children. If we change this policy we will post the new version here and update the date above; material changes are announced by email.

FC Logistics LLC (dba FLWR Club), San Diego, California. concierge@flwrclubsd.com